Terms

Last updated 2026-08-17

Quotes and pricing

Prices published on this site are our standard rates and are the basis of any quote. Hardware, software licensing and parts are billed at cost. Anything unusual about your environment will be reflected in a written quote before work starts.

Support agreements

Managed agreements run month to month with thirty days’ notice from either side. The seat count is reviewed as it changes. Minimum 5 computers.

Hourly work

On-site work is $185 per hour, billed in fifteen-minute increments after the first hour. Remote work is $145 per hour. Non-contract after-hours work is charged at 150% of the standard rate.

Repairs and data

The $89 diagnostic is credited against the repair if you proceed. We take reasonable care with data and recommend you keep your own copy of anything irreplaceable before handing over a device. We cannot guarantee recovery from failed storage media.

Liability

Our liability is limited to the fees paid for the service concerned. Nothing here limits liability that cannot lawfully be limited.

Contact

help@itsupportchicago.com or (708) 296-3646.