Coverage
Downtown, and the buildings around it.
The central business district first, because that is where the density is and where getting into the building is half the job. No trip charge anywhere on this list.
Primary — downtown and city
- The Loop
- West Loop
- River North
- Fulton Market
- Near North
- Streeterville
- Gold Coast
- South Loop
- Old Town
- Lincoln Park
- Wicker Park
- Bucktown
- Logan Square
- Pilsen
- Lakeview
- Ravenswood
Also covered — near suburbs
- Oak Park
- Evanston
- Cicero
- Berwyn
- Skokie
- Oak Brook
- Des Plaines
- Oak Lawn
Not on the list?
Ring anyway. Remote support has no boundary at all, and a good share of what we do never needs anyone in the building. For on-site work outside this list we will tell you honestly whether we are the right people rather than quoting for a drive we do not want to make.
Response, in writing
Same-business-day callback on every enquiry. On-site next business day for anything routine. Remote support usually starts within the hour. Managed clients get out-of-hours response on genuine outages.
COI already on file
Most downtown buildings will not let a vendor past the desk without a current certificate of insurance naming the management company. We keep ours current and send it ahead, so the delay is never us standing in your lobby.
The same engineer
Business clients get a named engineer who keeps your account. Repeating your history to a new person every visit is one of the main reasons people leave their IT provider.
Downtown work has its own friction
Suburban IT is a drive. Downtown IT is a building. The technical work is the same; what actually delays a fix in a Loop or West Loop tower is everything wrapped around it, and a provider dispatching in from the collar counties learns that the expensive way.
Certificates of insurance. Nearly every managed building requires a current COI naming the management company as additional insured before a vendor gets past the desk. Getting one issued mid-incident costs a day. Ours stays current and goes to building management ahead of the visit.
Freight elevators and dock windows. Anything bigger than a laptop bag goes up the freight lift, which is booked, often restricted to certain hours, and in some buildings not available at all on a Friday afternoon. A server or a switch replacement gets scheduled around that, not discovered by it.
Riser and building infrastructure. In a multi-tenant tower the pathway between your suite and the carrier is frequently building-controlled, sometimes with a designated riser manager who has to do the work. Knowing that before you promise a cutover date matters more than any piece of hardware.
Union labour. Some downtown buildings require union electricians for anything in the ceiling or the walls. We will tell you when a cabling job falls under that rather than quoting a number we cannot honour.
What we can do without leaving the office
More than people expect. Virus and malware removal, Windows problems, email and Microsoft 365, printer and driver issues, software installs, performance troubleshooting, server administration and most network configuration are all remote work. It is faster for you and cheaper — $145/hour rather than $185.
What genuinely needs someone in the suite: hardware failures, cabling, access-point placement, anything involving a screwdriver, and the first visit to a business we have not met — a walk of the floor tells us things a remote session never will, particularly about the riser and the comms closet.
Check we cover you.
Thirty seconds on the phone. Tell us the building and we will tell you straight whether we are the right people for it.