Flat monthly, everything included
IT that is handled before you notice.
Managed IT is the delivery model behind outsourcing: monitoring, patching, helpdesk and backups running continuously for a flat fee, instead of an hourly invoice every time something breaks. The incentive is the point — we only make money if your systems stay up.
What it costs
$149 per computer per month. $349 per server per month. Minimum 5 computers. No setup fee, no per-ticket charges, 30 days’ notice.
Why flat-fee changes the behaviour
Under hourly billing, a provider earns more when your systems fail. Nobody sets out to exploit that, but it quietly shapes what gets prioritised: fixing pays, preventing does not. Nobody bills for the outage that never happened.
Flat monthly inverts it. Every ticket costs us money, so the unglamorous work — patching, monitoring, replacing the drive showing early SMART errors — is where our margin comes from. That is the whole argument for the model, and it is worth understanding before you compare two quotes.
What runs continuously
Monitoring. Agents on servers, workstations, switches and firewalls. Disk health, backup success, service failures, unexpected reboots and available capacity all alert to us, generally before a person notices anything.
Patching. Windows and third-party applications on a tested schedule — browsers, Java, Adobe, the things that actually get exploited. Servers patched in a maintenance window you agree, not at four on a Wednesday.
Backup verification. Backups are checked daily and test-restored quarterly. An untested backup is a hopeful guess, and we have met plenty of businesses who found that out during the restore.
What your staff get
A number that a person answers, and an email address that makes a ticket. No portal login required to report that a printer is offline — that is a barrier that just means problems go unreported until they are worse.
Unlimited remote support is genuinely unlimited. We would rather someone rang about something small than sat on it for a fortnight. On-site visits are included when a problem needs hands.
What you get, as the person paying
A quarterly review in plain language: what broke, what we prevented, what is ageing and what should be budgeted for in the next year. No acronym soup, no dashboard you will never open.
A current asset inventory, so you know exactly what you own and how old it is. And a warm-body escalation path — a named engineer, not a rotating queue.
Where managed IT is the wrong fit
Under about five computers the seat minimum makes hourly support cheaper, and we will point you at our repair rates instead. If your entire operation is three laptops and Google Workspace, you do not need managed IT, and being sold it would be a waste of your money.
It is also a poor fit if you want us purely reactive. If the plan is to decline every replacement recommendation and call only when things are down, hourly billing is more honest for both of us.
FAQ
Questions we get asked
What is included in the $149 per computer?
Unlimited remote helpdesk, on-site visits when needed, 24/7 monitoring, OS and third-party patching, managed antivirus, backup monitoring, Microsoft 365 administration, asset inventory and a quarterly review. Server monitoring and management is $349 per server per month on top.
Is there really no per-ticket charge?
Correct. Projects — a server replacement, an office move, a full network rebuild — are quoted separately, because they are capital work rather than support. Everything that counts as keeping the lights on is in the monthly fee.
What is the minimum?
5 computers. Below that, hourly support at $185 on-site or $145 remote works out cheaper for you and we will say so.
Do you cover after-hours emergencies?
Monitoring runs 24/7 and genuine outages get an out-of-hours response. Routine work happens mon-fri 8am-6pm, after-hours by arrangement. Non-emergency after-hours work outside a managed agreement is billed at 150% of the standard rate.
How long does onboarding take?
About a week for a typical 20-seat business: monitoring agents deployed, backups verified, documentation written, and your staff told who to ring. We do it alongside your current arrangement so there is never a gap in cover.
Can we start with just the servers?
Yes, though it is usually a false economy. Most incidents that stop people working start on a workstation or in the network, not on the server, and monitoring only half the estate means half the warning.
Ready when you are.
Ring us and describe the problem in plain English. We will tell you what it costs before anyone drives anywhere.